THE ECORE EXPERIENCE

As an Ecore client, you will receive five-star quality service. Every aspect of your experience has been thoroughly designed to support today’s busy lifestyle. We work with you to build a relationship and pride ourselves on finding ways to make healthy lifestyle choices and habits part of your daily life.

WE WORK WITH YOU, FOR YOU

Our first priority is to exceed your expectations and to enhance your fitness experience. Our expert team treats everyone who steps through the door as unique and special, each and every day.

WHAT WE OFFER

Ecore Fitness offers private, semi-private and small group classes with personalized and quality instruction. We provide towel service and use non-toxic, environmentally sustainable cleaning solutions in our immaculate and ultra-clean space. Come try out the Valley’s first-rate exercise experience!

New Students

We want you to be comfortable. That’s our number one priority! Wear fitted and flexible clothing. For your safety, socks with grips are for sale at the studio! We have personal cubbies to store your items. All items left will be kept in our lost and found for one week. If personal items are not collected in one week, they will be donated. Sweat towels.

If this is your first visit to our studio, please ask any question(s) to help improve your experience. For new students, we recommend that you take our seasonal METHOD REFORMER (November-May) Pilates class or individual lessons. Your teacher will advise you when you are ready to advance to our all levels class.

The Pilates Workout

Pilates is a full-body workout and may appear to be easy. We assure you this is not the case. The Pilates method stimulates your deep core and stabilizing muscles which gives you core strength prior to developing your outer layers of muscles. Our teachers demonstrate and teach basic movements and systematically progress you toward advanced exercises as you become more proficient. It takes time, practice and patience to learn and understand the exercises and movement principles. Because everyone learns differently, it will take a while to understand how to engage your deep core muscles and to truly “feel the burn.” Stick with it. The wait is worth it!

Studio Policies

  • On time policy: We kindly request that all students arrive early and absolutely no more than 5 minutes into the class start time. This prevents the disruption and flow of the class. In the event that you arrive past the grace period, you will not be able to join the class-in-progress and will be charged for the class. We appreciate your understanding.
  • Individual lessons are scheduled by emailing us directly at info@ecorefitness.com
  • For group classes, register here or if you have registration questions, email us at info@ecorefitness.com. Drop-ins are always welcome however, space is subject to availability.
  • Registration and payment are required for group classes and individual sessions.
  • If you cannot make your scheduled class, please cancel online.  12 hour cancellation is required. Late cancelations will be returned to your account if we can fill your spot.
  • Socks with grips are mandatory for all reformer classes. Socks can be purchased at the studio.
  • For the safety and consideration of others, please do not wear jewelry, scented lotion or perfume.

Ecore Fitness Return Policy

At Ecore Fitness, we are committed to providing high-quality fitness experiences and products.  Please review our return policy before making a purchase.

All Sales Are Final – Classes & Lessons

  • Individual Classes, Class Packages, and Private Lessons: To maintain the integrity of our pricing structure, class packages are for individual use only and cannot be shared between students. Each package must be purchased and used by a single person. This ensures that all clients receive fair and consistent pricing based on their attendance.
  • Late Cancellations & No-Shows: If you are unable to attend a scheduled class or lesson, our standard cancellation policy applies. Missed sessions due to no-shows or late cancellations will not be refunded or credited.

Clothing & Retail Items

  • Returns: Clothing items may be returned for a refund or exchange within 7 days of purchase, provided they are unworn, unwashed, and have all original tags attached.
  • Exchanges: If you need a different size or color, exchanges are allowed within the same 7-day period, subject to availability.
  • Final Sale Items: Accessories, water bottles, and any discounted or clearance items are final sale and not eligible for returns or exchanges.

Exceptions & Legal Compliance

In accordance with California law, refunds may be granted in the following situations:

  • If a prepaid service is permanently discontinued (e.g., a class package or lesson is no longer offered).
  • If a customer is unable to participate due to a medically documented condition. In such cases, a prorated credit or refund may be issued at management’s discretion.
  • If a retail item is defective or not as described, it may be eligible for a replacement or refund.

By purchasing a class, package, lesson, or retail item, you acknowledge and agree to these terms. If you have any questions, please contact us before making a purchase.